In addition to your choices surrounding the use of cookies and other technologies described above, you have legal rights under applicable law. If you would like further information about your legal rights or would like to exercise any of them, please contact our Privacy Officer (see below) at any time.
Canada’s privacy law may permit you to request that we:
- Provide you with access or a copy of the personal information we have about you.
- Amend or update your personal information if it is out of date or incorrect.
- Revoke your consent for our continued use and disclosure of your personal information.
We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances.
Requesting to Access or Amend Your Information: Bill’s Ground Care will inform you of the existence, use, and disclosure of your personal information upon request and will provide you with a copy of that information except where inappropriate. You will be able to challenge the accurateness and completeness of the information and have it amended as appropriate. In providing an account of disclosure, Bill’s Ground Care will provide a list of third parties to which it may have disclosed personal information about you when it is not possible to provide an actual list.
Personal information will be provided in understandable form within a reasonable time, and at minimal or no cost to you. In certain situations, Bill’s Ground Care may not be able to provide access to all the personal information that we hold about you. For example, if doing so would likely reveal personal information about a third party, such as another individual, or could reasonably be expected to threaten the life or security of another individual. Also, Bill’s Ground Care may not provide access to information if disclosure would reveal confidential commercial information, if the information is protected by solicitor client privilege, if the information was generated in the course of a formal dispute resolution process, or if the information was collected in relation to the investigation of a breach of an agreement or a contravention of the law.
In order to safeguard personal information, you may be required to provide sufficient identification information to permit Bill’s Ground Care to account for the existence, use and disclosure of personal information, and to authorize such access. Any such information will be used only for this purpose.
Bill’s Ground Care will promptly correct or complete any personal information found to be inaccurate or incomplete. Any unresolved differences as to accuracy or completeness will be noted by Bill’s Ground Care. Where appropriate, we will transmit to third parties having access to the personal information in question any amended information or the existence of any unresolved differences.
Requesting to Withdraw Your Consent: You may withdraw your consent at any time in order to put a stop to any further collection, use or disclosure of your personal information by Bill’s Ground Care. This is subject to legal or contractual restrictions, and provided that reasonable notice of withdrawal of consent is provided to Bill’s Ground Care and the withdrawal of consent is in writing and includes understanding by the individual that withdrawal of consent could mean that Bill’s Ground Care cannot provide the individual with a related product or service. You may contact Bill’s Ground Care for more information regarding the implications of withdrawing consent.
There may be limited circumstances where we may need to retain some of your information after you have withdrawn consent. For example, a “do not contact” list of email addresses could be retained for individuals who have requested no further communication from us. Moreover, other laws may require that information be retained. For example, financial sector legislation and regulations require organizations to retain information such as client credit files and credit card applications for five years from the day of closing of the account to which they relate.